Tag: Problem Posts

I tried purchasing an application tonight in iTunes, and received the following error: For Google’s benefit: “Please contact iTunes support to complete this transaction”. I tried again and again with the same results. Afterwards I tried from my computer and got the same cryptic error message. I contacted Apple iTunes support tonight, and here was their response: Welcome to iTunes Store Customer support. I am Chandan. I understand that you are not able to make purchases from your Account. I will surely help you in resolving the issue. Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available. Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible. So, maybe I’ve stumbled upon a bug? Not sure.

Seriously. It’s a massive slap in the face to be on hold for over an hour with a company while they’re playing on-hold advertisements talking about how much better their customer service is than everyone else’s. My internet has been slowing down consistently month after month to the point where it’s become nearly unusable. I’m paying for one of their higher end packages which is supposed to give up to 15 Mbps downstream and up to 1 Mbps downstream. Here’s what it’s been like for the last few weeks: Right now I’m getting 4 Mbps downstream, and only 76 kbps upstream, with ping times of around 400ms – absurd. The plan below me offers 10 Mbps, so at the very least I should be guaranteed that, otherwise what am I paying for? The upstream is completely pathetic, and doesn’t even allow me to start up video on iChat anymore. I’ve […]